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Glamdring

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on: November 03, 2018, 11:05:04 PM
Thought this was interesting. It's from this month's issue of Which?

Quote
Our research into the UK’s biggest broadband providers has found that Virgin Media customers were the most likely to have experienced a problem with their broadband service over the last 12 months, with issues affecting seven in ten people.

The latest results of our broadband survey of more than 7,000 customers found that price increases, slow speeds, connection dropouts and router problems were the most common grievances across the 12 biggest broadband providers. While Virgin Media customers were the most likely to say they had been affected by an issue, nearly two out of three TalkTalk and Sky customers also told us they had experienced issues.

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Virgin Media customers told us that price increases were their biggest complaint about their broadband service, with almost half (45%) of those surveyed reporting they have experienced this issue.

Router problems were cited as the second-biggest issue for Virgin Media customers, impacting 21% of customers. One in six customers (16%) told us that they had been left without an internet connection at all for hours or even days at a time.

TalkTalk’s broadband service proved to be almost as problematic as Virgin Media’s, with 64% of its customers reporting an issue with the service. The biggest issue for the TalkTalk customers we surveyed was ‘very slow speeds’ – 28% told us they’d experienced the problem.

Sky’s broadband service only fared slightly better than TalkTalk. Three in five (63%) Sky customers reported an issue with their broadband. Price increases were the most common problem and had affected a third of Sky customers surveyed.

Overall, we found that the majority of broadband customers have experienced some issue with their service in the past year. Of the 12 providers included in the survey, Zen Internet customers had the fewest complaints about their service, but problems still affected a third of its customers.


Wooster

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Reply #1 on: November 04, 2018, 10:15:38 AM
They do provide two different types broadband connections and I'd like to see the breakdown between the two.

In saying that, they've had problems with almost all of their cable superhubs at one time or another and I've noticed they've been shaving my 200Mb cable connection on a regular basis (40-50Mbps).
Not sure if this has gotten worse after they were sold to that US company though.

Good news on the horizon is that competition is increasing with the likes of Hyperoptic installing fibre in a range of locations and offering a 1Gb connection for £50 a month.


Glamdring

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Reply #2 on: November 04, 2018, 10:42:21 AM
With a name like Hyperoptic it just has to work. I want.


Wooster

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Reply #3 on: November 04, 2018, 11:12:35 AM
You can register an interest on their website.   :smiley:


richietog

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Reply #4 on: November 04, 2018, 07:29:44 PM
EE are offering 300Mbps in my local area, but the landlord went for the 50-100Mbps option. Not bad, but considering that I'm sharing with other people, its no surprise its slow at times


Wooster

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Reply #5 on: November 04, 2018, 08:57:03 PM
Is that the LTE(4G) offering?

That's not broadband, it's wireless.


richietog

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Reply #6 on: November 05, 2018, 11:21:36 AM
Is that the LTE(4G) offering?

That's not broadband, it's wireless.

Nope proper fibre optic  :afro:


Wooster

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Reply #7 on: November 05, 2018, 11:31:15 AM
:facepalm: I totally forgot it was fibre.  :grin:

I'd been looking at different plans and EE (among others) offer three different delivery methods, Fibre, ADSL and also 4G, with a bit of overlap on the claimed speeds.  :smiley:


richietog

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Reply #8 on: November 06, 2018, 08:41:13 PM
I was surprised myself. Thought it was one of those stupid 4g boxes they have for home broadband. Thankfully not